Welcome to Eynshan's Warranty Claim for our Wearable Breast Pump.
We're dedicated to ensuring your peace of mind with our products. If you're experiencing any issues, follow
our simple claim process here to get swift assistance. Your satisfaction and trust are our utmost
priority.
Warranty Claim Process for Eynshan Wearable Breast Pump
Initial Diagnosis:
- Proof of Purchase: Retain your purchase receipt or invoice. It’s essential for verifying the purchase date
and determining the warranty's validity.
- First Point of Contact: Should you detect a defect in your breast pump, immediately get in touch with our
customer support. Furnish them with explicit details about the issue.
- Pre-assessment: For a precise diagnosis, you might be asked to share photos or videos of the device.
- Warranty Claim Form: If the issue can't be resolved through diagnosis by customer service, you will be
instructed to fill in our warranty claim form to provide further details and begin the repair or replacement
process.
Sending in Your Device:
- Packaging: Ensure the pump is securely packed to prevent further damage during transit.
- Shipping Label: If the defective unit was bought less than 30 days ago, Eynshan will cover the shipping
charges by providing a shipping label. For devices purchased after this period, the shipping fee will be
borne by the customer.
- Lithium Battery: Given that your pump is integrated with a lithium battery, be sure to adhere to any
specific shipping guidelines provided.
Evaluation and Repair:
- Inspection: Our technical crew will meticulously inspect the device upon its arrival to confirm the
defect.
- Repair/Replacement: If the malfunction is acknowledged and falls under the warranty, the unit will either
be repaired or replaced, based on the issue's nature.
- Out-of-Warranty Cases: If the defect is outside the warranty scope, we will send a quotation for repairs.
Rest assured, we'll only proceed after obtaining your approval.
Returning the Device:
- Shipping: Post the repair or replacement, the device will be shipped back to your designated address.
- Tracking: A tracking number will be shared with you, facilitating the monitoring of your device's delivery
status.
Post-Repair/Replacement:
- Feedback: Once you have the device in hand, inspect and test it. Please let us know if the malfunction has
been effectively addressed.
- Survey: Your experience matters! We may reach out with a concise survey to gather feedback about the
warranty process. Your input will aid us in enhancing our services further.
FAQs on Warranty Claims:
- Battery Warranty: Please note that the built-in lithium battery in the Eynshan breast pump is covered
under warranty for a duration of 6 months, considering its natural lifespan.
- Back-flow Issues: Yes, we cover problems related to back-flow under this warranty.
- Color Variations: Any significant deviations from the original color or issues resulting from it will be
evaluated under our warranty.
- Transferability: This warranty is product-centric and not user-centric. Thus, irrespective of the owner,
as long as the product is within the warranty period, a claim can be initiated.
- International Claims: This is an international warranty, and hence, claims can be processed from any
global location.
Conclusion:
Eynshan is firmly rooted in delivering an unrivaled warranty claim experience. We continually aim for
excellence, but we also understand that sometimes, things might not go as planned. Our warranty process is
curated to offer you peace of mind and a swift resolution. Always feel free to connect with our customer
service for any queries or assistance