Eynshan

Eynshan Comprehensive Troubleshooting Guide: Wearable Breast Pump & Infrared Remote Control

Welcome to the Eynshan troubleshooting page. Our commitment is not just to offer you a quality product but to ensure you can enjoy a seamless experience. Whether you're a new mom or a returning customer, we understand that sometimes things may not go as planned. That's why we've compiled a comprehensive guide to address some common issues you might face with your Eynshan Wearable Breast Pump and its accompanying Infrared Remote Control.

Eynshan Wearable Breast Pump Troubleshooting

Q1: Pump Doesn't Turn On:

A1:

Ensure the battery is charged.
Check if the charging cable is properly connected to the pump and the power source.
Verify the power outlet (if used) is functioning.
Ensure the power button is pressed firmly.
Make sure there's no visible damage on the device.

Q2: Weak Suction or No Suction:

A2:

Check the silicone shield for any damage or cracks.
Ensure all parts are correctly assembled and fit securely without any gaps.
Inspect the valves for debris or milk residue that might be causing a blockage.
Clean all parts regularly to ensure optimal performance.
Make sure the silicone diaphragm is securely placed on the milk collection container.
Check the pump's motor for any unusual sounds or malfunction.

Q3: Pump Stops Mid-Session:

A3:

Battery might be depleted. Recharge the pump.
Check if any buttons were accidentally pressed.
Make sure the pump isn't on a timed mode which can shut it off after a certain period.

Q4: Noise While Pumping:

A4:

Ensure all components are correctly assembled.
Check if the silicone shield or diaphragm is worn out and needs replacement.
Inspect the motor for any visible signs of damage or wear.
Make sure the device is on a stable surface to minimize external vibrations.

Q5: Battery Not Charging:

A5:

Try a different charging cable or power source.
Ensure the charging port is clean and free from debris.
Check if any LED indicators light up while charging.
Avoid charging in extremely cold or hot environments.

Q6: LED Display Malfunction:

A6:

Restart the pump.
Check if the LED display has any visible damage.
If the problem persists, it might be a hardware issue; contact Eynshan customer service.

Q7: Milk Leaking from Pump:

A7:

Ensure the milk collection container is not overfilled.
Check the alignment and seal of all parts, especially the silicone shield and the milk collection container.
Ensure all seals and gaskets are in place and not damaged.

Q8: Unusual Vibrations:

A8:

Turn off the pump and restart.
Check for any visible damage or misalignment in the parts.
Ensure the pump is on a stable surface.

Q9: Pump Feels Uncomfortable:

A9:

Adjust the mode and level settings.
Ensure the silicone shield size is appropriate for you.
Re-position the pump on your breast for a better fit.
Ensure the shield isn't being pressed too hard against the skin.

Q10: The pump doesn't turn on after being fully charged.

A10:

Ensure that the pump has been charged properly.
If the battery doesn't hold a charge or the device doesn't turn on, contact Eynshan customer service for repair or replacement.

Q11: The pump's battery depletes faster than usual.

A11:

Ensure you turn off the pump when not in use.
If you notice a significant reduction in battery life, the battery may be nearing the end of its lifespan. Since the battery is built-in, reach out to Eynshan customer service for assistance.

Q12: The pump or its components feel warm during operation.

A12:

A slight warmth can be normal during operation. However, if it feels unusually hot, immediately turn off the device.
Avoid operating the pump continuously for extended periods.
After ensuring the device has cooled down, contact Eynshan customer service for further advice.

Q13: The pump operates intermittently even when the battery is charged.

A13:

Ensure all connections within the pump are secure.
Inspect the power button for any damage.
If the issue persists, reach out to Eynshan customer service.

Eynshan Infrared Remote Control Troubleshooting

Q1: Remote Doesn't Power On:

A1:

The built-in lithium battery might be depleted. Connect the remote to a charger.
Ensure the charging cable is correctly and firmly inserted into the remote's charging port.
Make sure the power source or outlet you're using is functional.
If the remote has a power button, ensure it's pressed firmly.

Q2: Buttons Not Responding:

A2:

Make sure nothing is obstructing the infrared signal from the remote to the device, such as furniture or curtains.
Clean the buttons gently with a soft, damp cloth to remove any residue or dirt.
Restart the remote by powering it off and on. If it has no power button, try disconnecting and reconnecting the charger.

Q3: Remote Control Range is Limited:

A3:

Ensure there are no obstructions between the remote and the breast pump.
Ensure the infrared sensor on the breast pump is clean and unobstructed.
Batteries, over time, can weaken, leading to reduced operational range. Consider seeking technician assistance if the problem persists.

Q4: Battery Not Charging:

A4:

Try a different charging cable or power source.
Check for visible damage or debris in the charging port of the remote.
Ensure the LED indicator, if present, shows the charging status.
Leave the remote on charge for a while and check if there's any improvement.

Q5: LED Indicator on Remote Not Lighting Up:

A5:

Ensure the built-in battery has some charge. Connect to a charger and wait for a few minutes.
If the LED still doesn't light up after charging, it might be a hardware issue. Contact Eynshan customer service.

Q6: Remote Overheating:

A6:

Immediately disconnect from the charger and let it cool down.
Avoid charging the remote for extended periods.
Avoid placing the remote on hot surfaces or under direct sunlight.
If it repeatedly overheats, refrain from using it and consult Eynshan customer service.

Q7: Inconsistent Command Response:

A7:

Ensure you're pointing the remote directly at the pump's infrared sensor and within the effective range.

Ensure the buttons on the remote are not sticking or jammed.
Restart both the remote and the breast pump.

Q8: Unable to Pair with Pump:

A8:

Ensure both the breast pump and the remote control are in pairing mode.
Keep the remote close to the breast pump during the pairing process.
Check the user manual for any specific pairing instructions or sequences.

Q9: Battery Depleting Faster than Usual:

A9:

Ensure you're not accidentally pressing buttons when the remote is not in use.
Store the remote in a place where buttons are less likely to be inadvertently pressed.
If the issue persists, it might be a battery-related problem. As the battery is built-in, you'll need to consult a technician or Eynshan customer service for assistance.

Q10: Lost or Misplaced Remote Control:

A10:

Use the manual controls on the pump until you locate the remote.
Consider using a designated storage area or pouch for the remote to avoid misplacing it in the future.
If you can't find it after an extended period, contact Eynshan customer service for options on obtaining a replacement.

We hope this troubleshooting guide proves helpful in resolving any challenges you might face with our products. Our goal is to ensure a smooth experience for all our users. However, if an issue persists or you're unsure about any steps, always reach out to our dedicated Eynshan customer service team. Safety and product longevity are paramount, and this guide aims to facilitate that. Happy pumping!